rich99 Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the rich99 Casino platform, including the website at rich99.app, all associated mobile-optimized interfaces, game lobbies, payment systems, customer support channels, and any other services provided by rich99 (collectively, the "Platform").

By accessing the Platform, registering an account, making a deposit, or participating in any game or promotion offered by rich99, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately cease using the rich99 platform and, if applicable, close your account. Continued use of the Platform following any amendments to these Terms constitutes your acceptance of the revised Terms.

Eligibility

To register and use the rich99 Casino platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age, in accordance with Philippine gambling regulations governing online casino gaming.
• You must be a natural person. Corporate entities, trusts, and other legal entities are not permitted to hold player accounts.
• You must be legally permitted to participate in online gambling activities under the laws applicable to your place of residence or location at the time of play.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of rich99, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the rich99 platform or any affiliated platform.
• You must not be registered on any self-exclusion list maintained by rich99 or any relevant regulatory authority.

rich99 reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, and proof of age. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

Account Registration

To access the full features of the rich99 platform, you are required to create a registered account. During registration, you must provide accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and mobile number. You agree to update this information promptly if it changes.

Each individual is permitted to hold only one (1) registered account on rich99. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, payment methods, or device identifiers — is strictly prohibited. rich99 employs technical and manual measures to detect duplicate accounts.

Consequences of holding multiple accounts include, but are not limited to:

• Immediate closure of all associated accounts;
• Forfeiture of all bonus funds, free spins, and promotional credits across all accounts;
• Forfeiture of winnings derived from bonus funds in duplicate accounts;
• Permanent ban from the rich99 platform.

You are solely responsible for maintaining the confidentiality of your rich99 login credentials, including your username and password. You must not share your account credentials with any third party. rich99 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.

If you suspect that your account has been accessed without your authorization, you must notify rich99 customer support immediately via live chat. rich99 recommends enabling two-factor authentication (2FA) via SMS OTP, which is available in your account security settings after completing the rich99 login process.

Deposits & Withdrawals

rich99 supports deposits and withdrawals via the following payment methods available to Philippine-based players: GCash, PayMaya, BPI, BDO, and Metrobank bank transfer. Additional payment methods may be made available from time to time at rich99's discretion.

Deposits:

• The minimum deposit amount is ₱50.
• GCash and PayMaya deposits are credited to your rich99 wallet instantly upon confirmation.
• Bank transfer deposits may take up to one (1) banking business day to be credited, depending on the sending bank's processing times.
• rich99 does not charge fees on deposits; however, your payment provider may apply their own transaction fees.
• All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.

Withdrawals:

• Withdrawals to GCash and PayMaya are typically processed within 3 to 15 minutes of approval.
• Bank transfer withdrawals are processed within one (1) to three (3) banking business days.
• Withdrawals will only be processed to a payment account registered in the same name as your rich99 account.
• rich99 reserves the right to request identity verification documents before processing any withdrawal.
• Withdrawals of bonus-derived funds are subject to applicable wagering requirements as specified in the relevant bonus terms.
• rich99 reserves the right to conduct enhanced due diligence on withdrawal requests that trigger anti-money laundering thresholds.

All transactions on rich99 are conducted in Philippine Peso (PHP / ₱). rich99 is not responsible for any currency conversion fees or exchange rate differences applied by your payment provider.

Bonuses & Promotions

rich99 may offer bonuses, free spins, cashback, reload promotions, and other incentives to registered players from time to time. All bonuses and promotions are subject to specific terms and conditions that will be communicated at the time the offer is made. In the event of any conflict between these general Terms and the specific bonus terms, the specific bonus terms shall prevail with respect to that promotion.

General bonus conditions applicable to all rich99 promotions include:

• Bonuses are available to eligible registered players only. rich99 reserves the right to determine eligibility at its sole discretion.
• Bonus funds are subject to wagering requirements before they may be withdrawn. Wagering requirements will be specified in the applicable promotion terms.
• Only one bonus may be active at a time unless otherwise specified in the promotion terms.
• Bonuses obtained through fraudulent means, including the use of multiple accounts, will be forfeited and the relevant accounts closed.
• rich99 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses have an expiry period. Unused bonus funds and associated wagering requirements will expire as specified in the promotion terms.

Game Rules & Fair Play

rich99 offers a range of online casino games including live dealer games (baccarat, roulette, blackjack, dragon tiger, sic bo), slot games, fishing games (including Fierce Fishing), and bingo games (including Go Goal Bingo). Each game category is governed by its own specific rules, which are accessible within the game interface.

All non-live games on the rich99 platform use certified Random Number Generators (RNGs) to determine game outcomes. RNG systems are designed to produce statistically random and unpredictable results, ensuring that no player, including rich99 itself, can predict or influence the outcome of any game round.

Live dealer games are operated from regulated studios by professional dealers following strict operational protocols. Game outcomes in live dealer games are determined by physical game elements (cards, roulette wheels, dice) under controlled conditions.

In the event of a technical malfunction, disconnection, or system error during a game round, rich99's system logs will be used to determine the outcome of the affected round. rich99's decision in such matters is final. rich99 will not be liable for losses arising from technical malfunctions beyond its reasonable control.

Prohibited Conduct

The following conduct is strictly prohibited on the rich99 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to relevant law enforcement authorities:

• Registering more than one account or assisting another person in circumventing the one-account rule;
• Providing false, misleading, or fraudulent information during registration or at any other time;
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform;
• Exploiting software bugs, glitches, or errors to gain an unfair advantage;
• Colluding with other players to manipulate game outcomes;
• Engaging in any form of money laundering, fraud, or other financial crime using the Platform;
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or systems;
• Using the Platform for any purpose other than personal entertainment gaming;
• Accessing the Platform from a jurisdiction where online gambling is prohibited;
• Allowing or facilitating access to your account by any third party, including minors.

Intellectual Property

All content on the rich99 platform — including but not limited to the rich99 brand name and logo, game graphics, software, text, images, audio, video, user interface designs, and all other materials — is the exclusive property of rich99 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any content on the Platform without the prior written consent of rich99.

Any unauthorized use of rich99's intellectual property is strictly prohibited and may give rise to civil and criminal liability under Philippine law.

Privacy & Data Protection

rich99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

rich99 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no data transmission over the internet can be guaranteed to be completely secure, and rich99 cannot warrant the absolute security of information transmitted to or from the Platform.

rich99 will not sell, rent, or otherwise disclose your personal data to third parties for their own marketing purposes without your explicit consent. Data may be shared with regulatory authorities, law enforcement agencies, and payment processors where required by law or necessary to operate the Platform.

Responsible Gaming

rich99 is committed to promoting responsible gaming and providing a safe, controlled gaming environment for all players. rich99 recognizes that gambling can become problematic for some individuals and has implemented a range of tools and safeguards to help players manage their gaming activity.

The following responsible gaming tools are available to all registered rich99 players via account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your rich99 account.
• Loss Limits: Set limits on the maximum amount you can lose within a defined period.
• Wagering Limits: Restrict the total amount you can wager within a defined period.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the rich99 platform.

Self-exclusion requests are processed promptly and, once activated, cannot be reversed during the exclusion period. Players who self-exclude will be removed from all marketing communications and will not be permitted to create new accounts during the exclusion period.

rich99 enforces a strict minimum age of 21 years in compliance with Philippine gambling regulations. Players who are found to be under 21 years of age will have their accounts immediately closed and any funds held in the account may be forfeited in accordance with applicable regulations.

For more information on responsible gaming tools and resources, please visit our dedicated Responsible Gaming page.

Limitation of Liability

To the fullest extent permitted by applicable law, rich99 and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the rich99 platform.

This limitation of liability applies to, but is not limited to:

• Loss of profits, revenue, data, or goodwill;
• Losses arising from technical malfunctions, server downtime, or connectivity issues;
• Losses arising from unauthorized access to your account due to your failure to maintain credential security;
• Losses arising from your reliance on any information provided on the Platform;
• Losses arising from changes to the Platform, including game removal or modification.

rich99's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your rich99 account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude rich99's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

Account Suspension & Termination

rich99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms;
• Suspected fraudulent activity, money laundering, or other financial crime;
• Failure to satisfy identity verification or age verification requirements;
• Chargebacks or disputed transactions initiated by the player;
• Abusive, threatening, or inappropriate conduct directed at rich99 staff or other players;
• Regulatory requirement or instruction from a competent authority;
• Inactivity for a period exceeding twelve (12) consecutive months.

Upon account closure, any real-money balance remaining in your account (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to the completion of any outstanding verification requirements and deduction of any applicable fees.

You may close your rich99 account at any time by contacting customer support via live chat. Account closure requests will be processed within five (5) business days.

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the rich99 platform, the parties shall first attempt to resolve the matter through good-faith negotiation. You may initiate this process by contacting rich99 customer support via live chat or by email at the address provided in Section 15.

If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to the exclusive jurisdiction of the competent courts of the Philippines.

Amendments to These Terms

rich99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, rich99 will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect, where practicable.

The most current version of these Terms will always be available on this page, with the effective date and last updated date clearly indicated at the top of the document. It is your responsibility to review these Terms periodically.

Your continued use of the rich99 platform after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure as described in Section 12.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the rich99 platform, please contact our customer support team. We are available 24 hours a day, 7 days a week via live chat on the Platform.

You may also reach us by email. Our support email address is:

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact support directly via live chat. For legal notices, please direct correspondence to the email address above with the subject line "Legal Notice."