At rich99, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use the rich99 Casino platform, how we use it, who we share it with, and what rights you have over your own information. We believe in being straightforward about data — no confusing language, no hidden practices.
Every piece of data transmitted between your device and the rich99 platform is protected by 256-bit SSL encryption — the same standard used by major Philippine banks like BPI, BDO, and Metrobank. Your login credentials and financial details are never sent in plain text.
rich99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate the platform, process transactions, and improve your experience on rich99 Casino.
rich99 gives you meaningful control over your personal data. You can access, correct, or request deletion of your data at any time by contacting our support team. Your rights under Philippine data protection law are fully respected on the rich99 platform.
rich99 only collects the personal data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with legal obligations. We do not collect data for the sake of it — every data point has a clear, legitimate purpose.
rich99 does not hold your data indefinitely. Retention periods are defined based on legal requirements and operational necessity. When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention schedule.
In the unlikely event of a data breach that affects your personal information, rich99 will notify affected players promptly and take immediate steps to contain and remediate the breach, in accordance with applicable Philippine data protection regulations.
About This Policy: This Privacy Policy applies to all personal data collected and processed by rich99 Casino in connection with your use of the rich99 platform at rich99.app, including all games, payment services, customer support interactions, and promotional activities. Please read it carefully alongside our Terms & Conditions.
rich99 Casino ("rich99", "we", "us", or "our") is committed to protecting the privacy and personal data of all players and visitors who use the rich99 platform. This Privacy Policy describes how rich99 collects, uses, stores, shares, and protects personal information in connection with the operation of the rich99 Casino platform, accessible at rich99.app.
This Policy is intended to comply with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
By registering an account on rich99, making a deposit, or otherwise using the rich99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the rich99 platform.
Plain Language Summary: This policy tells you what data rich99 collects about you, why we collect it, and what we do with it. We follow Philippine data protection law. Your data is safe with us and you have real rights over it.
rich99 collects personal data that is necessary and proportionate to the purposes for which it is processed. The categories of personal data we collect include the following:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, transaction notifications, support |
| Financial Data | GCash number, PayMaya number, bank account name and number (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, game preferences | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Security, fraud prevention, platform optimization |
| Usage Data | Pages visited, features used, click patterns, time spent on platform | Platform improvement, personalization, analytics |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, quality assurance, dispute resolution |
rich99 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by applicable law or regulatory obligation (for example, certain identity verification procedures may involve document scanning).
rich99 collects personal data through the following channels and methods:
Note on Voluntary Data: Some data you provide to rich99 is voluntary — for example, optional profile details. However, certain data is required to operate your account. If you decline to provide required data, rich99 may be unable to provide some or all platform services to you.
rich99 uses the personal data we collect for the following specific purposes:
Marketing Opt-Out: If you no longer wish to receive promotional communications from rich99, you can opt out at any time by updating your notification preferences in your account settings or by contacting our support team via live chat. Opting out of marketing will not affect your ability to use the rich99 platform.
rich99 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and applicable Philippine regulations:
rich99 does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom rich99 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
The rich99 platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect usage analytics. A cookie is a small text file placed on your device by a website. Cookies do not contain executable code and cannot access other data on your device.
rich99 uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the rich99 platform, including your ability to maintain a logged-in session.
Mobile App Note: If you access rich99 via a mobile-optimized browser on your Android or iOS device, the same cookie and tracking principles apply. Mobile browsers offer similar cookie management controls in their settings menus.
rich99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
When personal data is no longer required, rich99 will securely delete or anonymize it. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
rich99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While rich99 takes data security seriously and implements robust safeguards, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rich99 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
Your Role in Security: You also play an important role in keeping your rich99 account secure. Use a strong, unique password for your rich99 login, enable SMS OTP two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact rich99 support immediately via live chat.
Under the Data Privacy Act of 2012 (RA 10173) and applicable Philippine regulations, you have the following rights with respect to your personal data held by rich99:
Request a copy of the personal data rich99 holds about you, along with information about how it is being used.
Request correction of inaccurate or incomplete personal data held about you on the rich99 platform.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Request that rich99 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
To exercise any of these rights, please contact the rich99 Data Protection Officer via live chat or by email at the address provided in Section 14. rich99 will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, with prior notification to you.
rich99 will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
The rich99 Casino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. rich99 does not knowingly collect personal data from individuals under the age of 21.
rich99 employs age verification procedures during the account registration process to confirm that all players meet the minimum age requirement. If rich99 discovers or has reason to believe that a registered account belongs to a person under 21 years of age, the account will be immediately suspended and closed, and any funds held in the account may be dealt with in accordance with applicable regulations.
If you are a parent or guardian and believe that your child has registered an account on rich99 or provided personal data to rich99 without your consent, please contact our support team immediately via live chat so that we can take appropriate action.
Strict 21+ Policy: rich99 enforces a minimum age of 21 years without exception. This is a legal requirement under Philippine gambling regulations. Any attempt to circumvent age verification is a violation of our Terms & Conditions and may be reported to relevant authorities.
The rich99 platform primarily stores and processes personal data within the Philippines. However, in certain circumstances, personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where rich99 uses cloud infrastructure providers or technology partners with servers located in other jurisdictions.
Where personal data is transferred outside the Philippines, rich99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include:
You may request further information about cross-border data transfers and the safeguards in place by contacting the rich99 Data Protection Officer at the contact details provided in Section 14.
rich99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, rich99 will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect, where practicable.
The most current version of this Privacy Policy will always be available on this page, with the effective date and last updated date clearly indicated at the top of the document. We encourage you to review this Policy periodically to stay informed about how rich99 protects your personal data.
Your continued use of the rich99 platform after the effective date of any amendments constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the changes, you should cease using the platform and may request account closure as described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way rich99 handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.
Data Protection Officer — rich99 Casino
Email: [email protected]
Support Hours: 24/7 via live chat on the rich99 platform
If you are not satisfied with rich99's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available through official Philippine government channels.
rich99 takes all privacy complaints seriously and will investigate and respond to all complaints in good faith. We aim to resolve all privacy-related concerns within thirty (30) days of receipt.
rich99 Casino is built on trust. From 256-bit SSL encryption to strict Philippine data protection compliance, your personal information is handled with the highest level of care. Ready to experience the best online casino in the Philippines? Must be 21 years or older to play.
21+ only · Play responsibly · Gambling involves risk
rich99 Casino is strictly for players aged 21 years and above, in compliance with Philippine gambling regulations. Gambling is entertainment — never a source of income or a way to recover losses. Set limits, play within your means, and take breaks. For responsible gaming tools and resources, visit our Responsible Gaming page.