Gaming on rich99 should always be fun — a form of entertainment, not a way to make money or escape problems. We take responsible gaming seriously, and we've built real tools to help every Filipino player stay in control. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, rich99 has your back.
At rich99 Casino, we believe that online gaming is one of the most exciting forms of entertainment available to Filipino players today. From the thrill of live dealer tables to the fast-paced action of slot games and the community feel of bingo — gaming on rich99 is meant to be enjoyed responsibly, within your means, and always for fun.
But we also know that for some players, gaming can become more than just entertainment. Problem gambling is a real concern, and rich99 takes it seriously. That's why we've invested in a full suite of responsible gaming tools — not because we're required to, but because we genuinely care about the well-being of every player on our platform, whether you're playing from Makati, Quezon City, Cebu, or Davao.
Responsible gaming at rich99 means giving you the power to set your own limits, take breaks when you need them, and access help if gaming stops being fun. Our tools are available 24/7, easy to use, and take effect immediately once activated.
Remember: Gambling is entertainment — not a guaranteed way to earn money, not a solution to financial problems, and not a way to recover previous losses. Always set a budget before you play and stick to it.
rich99 gives every registered player access to a full set of responsible gaming controls — available directly from your account settings, active 24/7, and effective immediately.
Set a daily, weekly, or monthly deposit cap on your rich99 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period to protect you from impulsive decisions.
Define the maximum amount you're comfortable losing in a given period. When your net losses hit that threshold, rich99 will automatically restrict further play for the remainder of the period. This is one of the most effective tools for keeping your gaming budget under control.
Set a maximum session duration for your rich99 gaming sessions. When your time is up, you'll receive a clear notification and be prompted to take a break. You can also enable periodic session reminders — for example, a pop-up every 30 minutes showing how long you've been playing.
Need a short break from rich99? Activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is temporarily suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and you can return after the period ends.
For players who need a longer break, rich99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is irreversible for the chosen period — it cannot be lifted early. During exclusion, all marketing communications are also suspended.
Enable reality check notifications that appear at regular intervals during your gaming session. Each alert shows your current session duration, net win/loss for the session, and gives you the option to continue playing or log out. A simple but powerful tool to stay grounded.
How to Access These Tools: All responsible gaming controls are available in your rich99 account under Account Settings → Responsible Gaming. You can also contact our 24/7 live chat support team to activate any of these tools on your behalf — changes to deposit limits, cool-off periods, and self-exclusion take effect immediately upon request.
Self-exclusion is one of the most important responsible gaming tools available on rich99. If you feel that your gaming has become a problem — or even if you just want to take an extended break — self-exclusion gives you a firm, enforceable way to step away from the platform.
Once self-exclusion is activated on your rich99 account, it cannot be reversed before the chosen period expires. This is intentional — it's designed to protect you from impulsive decisions to return to gaming before you're ready.
During self-exclusion, rich99 will also suppress all promotional emails, SMS notifications, and bonus offers to your registered contact details. We take this seriously — if you're on self-exclusion, the last thing you need is a promo landing in your inbox.
To activate self-exclusion: Go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our live chat support team directly. The process takes less than 2 minutes and takes effect immediately.
A solid break for players who need time to reassess their relationship with gaming. Account is fully suspended for 180 days.
A full year away from rich99. Recommended for players who have identified a pattern of problem gambling behavior.
An extended exclusion period for players who need a long-term commitment to staying away from online casino gaming.
A permanent, irreversible closure of your rich99 account. Your account will be closed and you will not be able to re-register.
| Limit Type | Daily | Weekly | Monthly | Takes Effect | Reversible? |
|---|---|---|---|---|---|
| Deposit Limit Max ₱ you can deposit |
Immediately (decrease) / 24h (increase) | Yes — with 24h delay to increase | |||
| Loss Limit Max ₱ you can lose |
Immediately (decrease) / 24h (increase) | Yes — with 24h delay to increase | |||
| Session Time Limit Max hours per session |
— | — | Immediately | Yes — immediately | |
| Cool-Off Period Temporary account suspension |
Immediately | No — must wait for period to expire | |||
| Self-Exclusion Extended account suspension |
— | — | — | Immediately | No — irreversible for chosen period |
Problem gambling can develop gradually and is not always easy to recognize — especially when you're in the middle of it. rich99 encourages all players to regularly check in with themselves and be honest about their gaming habits.
If you recognize any of the warning signs listed here in yourself or someone you know, please reach out to our support team or use the responsible gaming tools available on your rich99 account. There is no shame in asking for help — it's the smart and brave thing to do.
Continuing to play or increasing bet sizes in an attempt to win back money you've already lost. This is one of the clearest signs of problem gambling behavior.
Regularly spending more time gaming than you intended, or losing track of how long you've been playing on rich99.
Using money meant for rent, food, utilities, or other essential expenses to fund your gaming on rich99 or any other platform.
Lying to family members, friends, or colleagues about how much time or money you spend on gaming, or feeling the need to hide your activity.
Turning to gaming as a way to cope with stress, anxiety, depression, loneliness, or other personal problems rather than addressing them directly.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use rich99's responsible gaming tools or speak with a support professional.
If you answered yes to 2 or more questions: Please consider activating a cool-off period or self-exclusion on your rich99 account, and reach out to our support team via live chat. You can also seek professional support — there is no shame in it, and help is available across the Philippines.
rich99 Casino enforces a strict minimum age of 21 years old for all players, in full compliance with Philippine gambling regulations. This is not a guideline — it is a hard requirement with no exceptions.
During the account registration process, all players are required to confirm that they are at least 21 years of age. rich99 also conducts identity verification (KYC) checks on all accounts, which include age verification using government-issued identification documents such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID.
Any account found to belong to a player under 21 years of age will be immediately suspended and permanently closed. Any funds in the account will be handled in accordance with applicable Philippine regulations. Attempting to circumvent age verification is a serious violation of rich99's Terms & Conditions.
If you are a parent or guardian and are concerned that a minor may have accessed the rich99 platform, please contact our support team immediately via live chat. We will investigate and take appropriate action without delay.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary government agency responsible for regulating and licensing gaming operations in the Philippines. PAGCOR has established responsible gaming guidelines that all licensed operators are expected to follow, including requirements around age verification, player protection tools, and problem gambling awareness.
rich99 Casino supports PAGCOR's responsible gaming framework and encourages all Filipino players to familiarize themselves with the resources and guidelines available through official Philippine regulatory channels. If you believe you have a gambling problem, you are encouraged to seek help from qualified professionals and support organizations operating within the Philippines.
Responsible gaming is not just a regulatory requirement for rich99 — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent gaming environment for every player on our platform, from Manila to Mindanao.
rich99 Casino is built for Filipino players who want real entertainment with real protection. Set your limits, use our tools, and enjoy the games — knowing that rich99 has your back every step of the way. Remember: 21+ only, play within your means, and have fun.
By playing on rich99, you confirm that you are at least 21 years of age and agree to our Terms & Conditions and Privacy Policy. Gambling involves risk. Please play responsibly.